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Telephony engineer Jobs


CNA HHA Caregiver Director of Implementation and Support Primary Functions Responsible for the day-to-day technical operations of the Voice department, including staff management by providing guidance to ensure that the Voice staff understand and execute all functions in accordance with Company policies and procedures. Responsibilities Lead the Avaya Voice Management function. Drive projects by engaging the various functions organization. Implement, manage and evaluate Voice operation processes and procedures, in accordance with the standards and procedures set out by the organization. Drive innovation based on latest technologies and integration capabilities. Maintain progress, able to balance task completion, track progress and drive assignments to completion while communicates status and issues with the Chief Operations Officer. Interface with Avaya on business partner related matters such as: Training and certifications Contracts and Business plans Sales authorizations Liaise between departments on matters of interconnectivity, installation and support. Define, plan and design innovative enterprise-wide connectivity, collaboration, and voice platform infrastructure solutions, including integrated financial analysis of technical alternatives to meet business/operational requirements. Successfully negotiate technical design and deployment strategy with internal clients and peers. Define product standards, configuration standards and solutions for enterprise voice systems and contact center solutions. Provide support for infrastructure projects ensuring alignment with architecture direction. Serve as a subject matter expert for escalation on voice related operational and implementation issues and well as to facilitate the integration of voice systems with business applications and to optimize the use of carrier services while maintaining appropriate security. Investigate, test and implement new products and services related to voice. Assist in the creation of proposals and approve all PBX designs and follow up on purchase and inventory. Supervise project management through routine meetings and checkpoints. Monitor on ongoing Client support including tickets and VSA (Voice Stress Analyses) maintenance. Create and distribute Voice related Business continuity plans for Voice Clients. Maintain staff by: Recruiting, selecting, orienting, and training Employees; Maintaining a safe and secure work environment; Developing personal growth opportunities. Provide leadership for Employee relations through: Effective communication of job expectations; Planning, monitoring, and appraising job results Coaching, training, counseling, and disciplining employees; Developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Work with HR to resolve any Employee issues endeavoring to understand all legal ramifications. Review daily staffing and work load schedule in order to plan work and personnel assignments for technicians; manage departmental time entry approval for hourly Employees. Establish strategic goals by: Gathering pertinent business, financial, service, and operations information; Identifying and evaluate trends and options; Choosing a course of action; Defining objectives; Evaluating outcomes. Review monthly departmental revenue providing recommendations to maximize ROI whenever possible; monitor future departmental impact and needs based on predetermined metrics. Accomplish financial objectives by: Forecasting requirements; Preparing an annual budget; Scheduling expenditures; Analyzing variances; Initiating corrective actions. Maintain quality service by: Enforcing quality and Client service standards; Analyzing and resolve quality and Client service problems; Identifying trends; Recommending system improvements. Act as Client point of contact for escalated matters and issues which require Management assistance or intervention. Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and provide technical assistance to direct reports; keep abreast of latest technologies being offered to Clients. Perform hands-on technical work on escalated Voice matters; refer major hardware and/or software issues or defective product issues to vendors or department Management for service. Contribute to the Voice team effort by accomplishing related results as needed. Motivate staff to accomplish important objectives and multiple demands and creates a sense of urgency in all tasks. Hold the Voice team accountable for their deliverables and ensure that projects are delivered by agreed timelines. Develop systems and tools for effective task execution. Ensure that Voice operational processes stay within agreed upon budgets and timelines. QUALIFICATIONS: Bachelor's degree or equivalent level of hands-on experience. At least 5+ years of experience in Telecommunications and in installation and troubleshooting of Avaya telephony and LAN/WAN environments. Experience managing complex technical development projects involving integration of multiple systems. Good understanding of existing network programs and capabilities. Experience with wire code, cross-connect, station Jack and patch panel assembly and troubleshooting. Experience and understanding of common Telco circuit types, handling and testing. Advanced experience and understanding of SIP, H.323 and Legacy telephony infrastructure. Experience and understanding of the following hardware platforms: Avaya, Cisco, Verint and third-party telephony products. Hands-on experience and knowledge of Avaya core products and Avaya roadmap. Director of Implementation and Support Primary Functions Responsible for the day-to-day technical operations of the Voice department, including staff management by providing guidance to ensure that the Voice staff understand and execute all functions in accordance with Company policies and procedures. Responsibilities Lead the Avaya Voice Management function. Drive projects by engaging the various functions organization. Implement, manage and evaluate Voice operation processes and procedures, in accordance with the standards and procedures set out by the organization. Drive innovation based on latest technologies and integration capabilities. Maintain progress, able to balance task completion, track progress and drive assignments to completion while communicates status and issues with the Chief Operations Officer. Interface with Avaya on business partner related matters such as: Training and certifications Contracts and Business plans Sales authorizations Liaise between departments on matters of interconnectivity, installation and support. Define, plan and design innovative enterprise-wide connectivity, collaboration, and voice platform infrastructure solutions, including integrated financial analysis of technical alternatives to meet business/operational requirements. Successfully negotiate technical design and deployment strategy with internal clients and peers. Define product standards, configuration standards and solutions for enterprise voice systems and contact center solutions. Provide support for infrastructure projects ensuring alignment with architecture direction. Serve as a subject matter expert for escalation on voice related operational and implementation issues and well as to facilitate the integration of voice systems with business applications and to optimize the use of carrier services while maintaining appropriate security. Investigate, test and implement new products and services related to voice. Assist in the creation of proposals and approve all PBX designs and follow up on purchase and inventory. Supervise project management through routine meetings and checkpoints. Monitor on ongoing Client support including tickets and VSA (Voice Stress Analyses) maintenance. Create and distribute Voice related Business continuity plans for Voice Clients. Maintain staff by: Recruiting, selecting, orienting, and training Employees; Maintaining a safe and secure work environment; Developing personal growth opportunities. Provide leadership for Employee relations through: Effective communication of job expectations; Planning, monitoring, and appraising job results Coaching, training, counseling, and disciplining employees; Developing, coordinating, and enforcing systems, policies, procedures, and productivity standards. Work with HR to resolve any Employee issues endeavoring to understand all legal ramifications. Review daily staffing and work load schedule in order to plan work and personnel assignments for technicians; manage departmental time entry approval for hourly Employees. Establish strategic goals by: Gathering pertinent business, financial, service, and operations information; Identifying and evaluate trends and options; Choosing a course of action; Defining objectives; Evaluating outcomes. Review monthly departmental revenue providing recommendations to maximize ROI whenever possible; monitor future departmental impact and needs based on predetermined metrics. Accomplish financial objectives by: Forecasting requirements; Preparing an annual budget; Scheduling expenditures; Analyzing variances; Initiating corrective actions. Maintain quality service by: Enforcing quality and Client service standards; Analyzing and resolve quality and Client service problems; Identifying trends; Recommending system improvements. Act as Client point of contact for escalated matters and issues which require Management assistance or intervention. Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and provide technical assistance to direct reports; keep abreast of latest technologies being offered to Clients. Perform hands-on technical work on escalated Voice matters; refer major hardware and/or software issues or defective product issues to vendors or department Management for service. Contribute to the Voice team effort by accomplishing related results as needed. Motivate staff to accomplish important objectives and multiple demands and creates a sense of urgency in all tasks. Hold the Voice team accountable for their deliverables and ensure that projects are delivered by agreed timelines. Develop systems and tools for effective task execution. Ensure that Voice operational processes stay within agreed upon budgets and timelines. QUALIFICATIONS: Bachelor's degree or equivalent level of hands-on experience. At least 5+ years of experience in Telecommunications and in installation and troubleshooting of Avaya telephony and LAN/WAN environments. Experience managing complex technical development projects involving integration of multiple systems. Good understanding of existing network programs and capabilities. Experience with wire code, cross-connect, station Jack and patch panel assembly and troubleshooting. Experience and understanding of common Telco circuit types, handling and testing. Advanced experience and understanding of SIP, H.323 and Legacy telephony infrastructure. Experience and understanding of the following hardware platforms: Avaya, Cisco, Verint and third-party telephony products. Hands-on experience and knowledge of Avaya core products and Avaya roadmap. Genesys routing, Telephony AMS Resource

Page 1 of 1    |   12 results for Telephony engineer in Hong Kong


Network Engineer / Service Engineer / Security Engineer / System Engineer at Macroview Telecom Limited

www.ctgoodjobs.hk
information technologies for data networking and communications, IP telephony and unified communications, optical networking... and spoken English - Degree holders with less experience or fresh graduatecan apply for Assistant Engineer - Higher Diploma... | Macroview Telecom Limited - Quarry Bay, Hong Kong
| Quarry Bay, Hong Kong

Senior Systems Engineer / Systems Engineer – ICT Services at Macroview Telecom Limited

www.ctgoodjobs.hk
information technologies for data networking and communications, IP telephony and unified communications, optical networking... less than 3 years may be considered as Systems Engineer Knowledge in Microsoft Window Server, MS Exchange, MS SQL, Linux... | Macroview Telecom Limited - Quarry Bay, Hong Kong
| Quarry Bay, Hong Kong

Solution Consultant, Data-Center Virtualization at Macroview Telecom Limited

www.ctgoodjobs.hk
information technologies for data networking and communications, IP telephony and unified communications, optical networking... will be considered as Senior Solution Engineer We offer attractive remuneration package, medical benefits and marriage leave to the... | Macroview Telecom Limited - Quarry Bay, Hong Kong
| Quarry Bay, Hong Kong

Solution Architect at Macroview Telecom Limited

www.ctgoodjobs.hk
information technologies for data networking and communications, IP telephony and unified communications, optical networking... with less experience will be considered as Solution Engineer We offer attractive remuneration package, medical benefits and marriage...Solution Architect | Macroview Telecom Limited - Quarry Bay, Hong Kong
| Quarry Bay, Hong Kong

Solution Consultant (Network Infrastructure Solutions) at Macroview Telecom Limited

www.ctgoodjobs.hk
information technologies for data networking and communications, IP telephony and unified communications, optical networking... with less experience will be considered as solution engineer We offer attractive remuneration package, medical benefits and marriage... | Macroview Telecom Limited - Quarry Bay, Hong Kong
| Quarry Bay, Hong Kong

Senior Network Engineer / Senior Security Engineer at Macroview Telecom Limited

www.ctgoodjobs.hk
information technologies for data networking and communications, IP telephony and unified communications, optical networking... with more than 10 years experience can apply for Consulting Engineer - Good command of both written and spoken English For Senior... | Macroview Telecom Limited - Quarry Bay, Hong Kong
| Quarry Bay, Hong Kong

Systems Engineer (OSS) / Senior Systems Engineer (OSS) at Macroview Telecom Limited

www.ctgoodjobs.hk
information technologies for data networking and communications, IP telephony and unified communications, optical networking.... Participate in the tender bidding process and demo preparation. Senior Systems Engineer will involve more in customer engagement... | Macroview Telecom Limited - Quarry Bay, Hong Kong
| Quarry Bay, Hong Kong

Cloud Solution Engineer at Macroview Telecom Limited

www.ctgoodjobs.hk
information technologies for data networking and communications, IP telephony and unified communications, optical networking.../PowerShell or any language is a plus Experienced Candidate will be considered as Senior Solution Engineer We offer attractive...Cloud Solution Engineer | Macroview Telecom Limited - Quarry Bay, Hong Kong
| Quarry Bay, Hong Kong

Assistant Manager / Senior Engineer (Security System) - Smart Living Engineering at HKT

www.ctgoodjobs.hk
with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile... will be considered as Senior Engineer If you have the desire for an exciting and rewarding career, please send us your resume... | HKT - Mong Kok, Hong Kong
| Mong Kok, Hong Kong

Network Engineer at Chong Hing Bank Limited

Chong Hing Bank Limited
Familiar with LAN & WAN, Telephony Systems, Network Monitoring Tools and Security Products (e.g... Candidate with less experience will be considered as Network Engineer...Network Engineer | Chong Hing Bank Limited - Hong Kong, Hong Kong Island, HK
2018-02-17 20:01:02 | Hong Kong, Hong Kong Island, HK

System Engineer - Infrastructure at PEOBASE Ltd

PEOBASE Ltd
Is now seeking an System Engineer. Infrastructure to join their professional team in Hong Kong... Support global projects and initiatives for servers, database, network and telephony. Ensure and enforce... | PEOBASE Ltd - (Unspecified city), Hong Kong Island, HK
2018-02-15 08:01:02 | (Unspecified city), Hong Kong Island, HK

IT Helpdesk Engineer / IT Support at Manpower Serivces (Hong Kong) Limited


Our client, a leading global banking, is now looking for IT Helpdesk Engineer join within their team... Responsible for administrating communication systems such as video conference, telephony, email and... | Manpower Serivces (Hong Kong) Limited - (Unspecified city), HK
2018-02-19 00:34:41 | (Unspecified city), HK

IT Network Engineer / Assistant Engineer at Manduarh Consultancy Limited

Manduarh Consultancy Limited
Provide technical support on global network, IP telephony and Contact Centre for 200 offices worldwide... Participate in data networking, network security and IP telephony research and development projects... | Manduarh Consultancy Limited - (Unspecified city), New Territories, HK
2018-02-08 14:01:01 | (Unspecified city), New Territories, HK

Network Engineer at KERING CORPORATE

Kering
R&S, WiFi, servers, data center, telephony etc.) as a part of MIS Team servicing all Luxury Group brands as well as Lifestyle divisions in APAC, including Japan. Primary responsibility will be...Network Engineer | KERING CORPORATE - (Unspecified city), Hong Kong Island, HK
2018-02-16 08:01:01 | (Unspecified city), Hong Kong Island, HK


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